1. Which driver influences stakeholder needs?
A) New technologies
B) Performance management of IT
C) Business service continuity
D) IT agility
2. In what order does the Management of Enterprise IT occur in the áÞà - IT 5 Process Reference Model?
A) Build, Run, Plan, Monitor
B) Evaluate, Direct, Monitor
C) Monitor, Evaluate, Direct
D) Plan, Build, Run, Monitor
3. What is the name of the Change Enablement life cycle Phase which supports 'Phase 4 -What needs to be done'?
A) identify role players
B) Define target state
C) Plan programme
D) Define problems and opportunities
4. Which information should a business case include?
A) The proposed detailed solutions and definitions of the initiative
B) Roles & responsibilities of the enterprise
C) Further requirements for continual improvement
D) The expected benefits of operating in the changed way
5. What term is used to describe how a governance implementation should not be perceived as an isolated project?
A) Continual improvement life cycle
B) Change enablement
C) Sustain
D) Programme management
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