1. Ann, a user, reports that her computer was working this morning, but now the screen is blank. The power indicator for the monitor is on. Pressing the space bar or mouse does not fix the problem. Which of the following is the cause?
A) A. The monitor power cable is unplugged. B) B. The video cable has become disconnected. C) C. The video driver is not installed. D) D. The operating system has encountered a stop error. E) E. The screen saver has activated.
2. After initial OS and application installation on a laptop, an application warns that it will only work 24 more times. Which of the following should be done NEXT?
A) A. The application has to be registered to the user. B) B. The application must be upgraded to a 64-bit version. C) C. The application must be activated. D) D. The application needs to be reinstalled.
3. After installing the OS on a workstation, a technician notices that everything is displayed in large windows and the viewing area is limited. Which of the following will the technician need to adjust to resolve this issue?
A) A. Color depth B) B. Orientation C) C. DPI settings D) D. Resolution
4. A user has finished running the initial operating system setup wizard. Which of the following would be BEST for the user to do next?
A) A. Verify Internet connectivity B) B. Install productivity software C) C. Install security software D) D. Add other user accounts
5. Which of the following technologies would allow a user to run multiple operating systems at the same time on a single computer?
A) A. Telepresence B) B. Cloud-based software C) C. Virtualization software D) D. Productivity software
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