CA Foundation Business Economics Questions 2023 - Part 32
Fri, 03 Mar 2023
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Comptia A+ 1002 2023 Questions and answer - Part 97
1. A customer calls the help desk to report an issue. The customer suggests that the problem is hardware related, but the technician knows from the description that this is not the case. Which of the following is the BEST course of action for the technician?
A) A. Follow the customer-s prescribed course of action.
B) B. Convince the customer to take a better course of action to resolve the issue.
C) C. Explain why the customer-s prescribed course of action is incorrect.
D) D. Acknowledge the customer-s input, but follow another course of action.
2. A technician suspects that a computer issue is caused by a failed NIC. Following the troubleshooting theory, which of the following is the NEXT step the technician should take?
A) A. Identify the problem
B) B. Document findings, actions and outcome
C) C. Verify full system functionality
D) D. Establish a theory of probable cause
E) E. Test the theory to determine cause
3. A user is getting an -Invalid Certificate error when browsing to secure sites on the Internet. The error appears for every secure site the user visits. Which of the following should the user do?
A) A. Ensure HTTPs appears in the address bar.
B) B. Upgrade the trusted root certificate authority store.
C) C. Verify the username/password used to log into the PC.
D) D. Check the date/time settings on the PC
4. A user reports no Internet access from a laptop at the office. Other users within the company are also reporting Internet outage. A desktop technician verifies the Internet access is not available, however, the technician is able to access applications and files from the corporate intranet. Which of the following is the NEXT step for the desktop technician to take in this scenario?
A) A. Provide a workaround by connecting the user to the guest network
B) B. Start a remote session to reboot the user-s computer
C) C. Document the outage and formulate a plan of action
D) D. Escalate to the network engineer and describe the issue
5. A user frequently experiences local profile corruption on a Windows OS computer. After the user makes a fourth call to the help desk, a field service technician is sent to assess and resolve the issue. Once on-site, the technician notices the computer, monitor, and locally attached MFD are connected to the same surge suppressor, and the power button has the writing worn off. Which of the following is MOST likely the root cause of the profile corruptions?
A) A. User error
B) B. Lack of proper grounding
C) C. Too many devices on the surge protector
D) D. Frequent surges
A) A. Follow the customer-s prescribed course of action.
B) B. Convince the customer to take a better course of action to resolve the issue.
C) C. Explain why the customer-s prescribed course of action is incorrect.
D) D. Acknowledge the customer-s input, but follow another course of action.
2. A technician suspects that a computer issue is caused by a failed NIC. Following the troubleshooting theory, which of the following is the NEXT step the technician should take?
A) A. Identify the problem
B) B. Document findings, actions and outcome
C) C. Verify full system functionality
D) D. Establish a theory of probable cause
E) E. Test the theory to determine cause
3. A user is getting an -Invalid Certificate error when browsing to secure sites on the Internet. The error appears for every secure site the user visits. Which of the following should the user do?
A) A. Ensure HTTPs appears in the address bar.
B) B. Upgrade the trusted root certificate authority store.
C) C. Verify the username/password used to log into the PC.
D) D. Check the date/time settings on the PC
4. A user reports no Internet access from a laptop at the office. Other users within the company are also reporting Internet outage. A desktop technician verifies the Internet access is not available, however, the technician is able to access applications and files from the corporate intranet. Which of the following is the NEXT step for the desktop technician to take in this scenario?
A) A. Provide a workaround by connecting the user to the guest network
B) B. Start a remote session to reboot the user-s computer
C) C. Document the outage and formulate a plan of action
D) D. Escalate to the network engineer and describe the issue
5. A user frequently experiences local profile corruption on a Windows OS computer. After the user makes a fourth call to the help desk, a field service technician is sent to assess and resolve the issue. Once on-site, the technician notices the computer, monitor, and locally attached MFD are connected to the same surge suppressor, and the power button has the writing worn off. Which of the following is MOST likely the root cause of the profile corruptions?
A) A. User error
B) B. Lack of proper grounding
C) C. Too many devices on the surge protector
D) D. Frequent surges
1. Right Answer: D
Explanation:
2. Right Answer: E
Explanation:
3. Right Answer: D
Explanation:
4. Right Answer: C
Explanation:
5. Right Answer: D
Explanation:
Explanation:
2. Right Answer: E
Explanation:
3. Right Answer: D
Explanation:
4. Right Answer: C
Explanation:
5. Right Answer: D
Explanation:
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