Comptia A+ 1002 2023 Questions and answer - Part 85

1. A user is trying to connect to a new access point with a laptop. The laptop is already able to connect to older access points. The user can see the SSID, but the new access point will not allow the user to connect. The user verifies the correct password is being used. Recently issued devices are able to connect to the new access point. Which of the following is the BEST way to restore this situation?

A) A. Enable DHCP on the wireless network
B) B. Disable the firewall on the laptop
C) C. Upgrade the radio firmware
D) D. Clear the DNS cache on the laptop



2. Joe, an end user, reports that his computer is displaying numerous pop-up advertisements and is performing very slowly during the workday. Which of the following tools should the technician use FIRST to troubleshoot this issue?

A) A. Reinstall the Internet browser software
B) B. Run a trusted antivirus scan
C) C. Perform a System Restore
D) D. Enable the local firewall



3. A company wants all new PCs to have a standard sleep and hibernate schedule. Which of the following would allow this to be accomplished?

A) A. Adjust the power plan to Energy Saver
B) B. Schedule nightly shutdowns
C) C. Import a customized power plan
D) D. Change the settings in the BIOS



4. A technician in a call center is on a particularly frustrating repair call. Which of the following BEST represents what the technician should do during the call?

A) A. Insist the customer call back later
B) B. Ensure the customer takes a satisfaction survey
C) C. Document all relevant facts regarding the call
D) D. Escalate the call to the next tier of support



5. A coworker asks a technician for help understanding an email request while the technician is on a call assisting a user. Which of the following is the BEST response the technician can give the coworker?

A) A. Inform the coworker help will be given when the call is over
B) B. Multitask and assist the coworker while on the call
C) C. Politely ask if the user minds being placed on hold
D) D. Refer the coworker to a supervisor