1. A technician is working on a computer when the PC suddenly experiences a blue screen and restarts before the technician can note the error message. The computer boots up normally, and the technician now wants to know which error message was displayed. Which of the following should the technician use to help troubleshoot the issue?
A) A. sfc
B) B. msconfig
C) C. regedit32
D) D. eventvwr
E) E. msinfo32
2. Which of the following is the MAIN reason that corporate policies protect access to PII?
A) A. To protect proprietary company data
B) B. To reduce the likelihood of identity theft
C) C. To maintain the integrity of knowledge management systems
D) D. To limit access to those who -need to know
3. A technician is performing an OS upgrade and is provided with an ISO installation file. The customer-s computer is running Windows 8. The computer does not have an internal optical drive. Which of the following boot methods would be the BEST to perform the upgrade with the latest amount of effort?
A) A. USB
B) B. SSD
C) C. PXE
D) D. CDR
4. A user is experiencing unexpectedly long boot times and abnormally slow performance on a Windows computer. The technician opens the Task Manager and notices there is extremely high disk utilization with low network utilization, even after a reboot. Which of the following tools should a technician use to diagnose the issue?
A) A. Regsvr32
B) B. Computer Management
C) C. Dr.Watson
D) D. MSConfig
5. A technician at a corporation receives an instant message from a user who states the new department shared drive that was given through managed settings is missing from the user-s PC. Which of the following tools should the technician use to BEST troubleshoot the missing shared drive?
A) A. chmod
B) B. ipconfig
C) C. msconfig
D) D. nslookup
E) E. gpresult
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