Comptia A+ 1002 2023 Questions and answer - Part 74

1. A user brings a personal laptop to the help desk and states that a clicking sound occurs when the laptop is turned on. After troubleshooting the issue, the technician concludes the hard drive needs to be replaced. The help desk does not replace any hardware on personal devices.Which of the following is the NEXT step the technician should follow?

A) A. Dismiss the user-s issue and move to the next user
B) B. Offer a different repair option to the user
C) C. Replace the hard drive and inform the user
D) D. Ask concise, close-ended questions



2. A smartphone user who has installed a new augmented reality mobile game reports extremely short battery life on the device, even when the game is not being played.Which of the following should a technician recommend?

A) A. Restore the phone to factory settings.
B) B. Turn on airplane mode to save battery.
C) C. Close the game running in the background.
D) D. Disconnect the phone form the WiFi network.



3. A technician is implementing multi-factor authentication for a high-security organization. Which of the following physical security technologies should the technician propose for implementation? (Select two.)(Select 2answers)

A) A. Strong passwords
B) B. Fingerprint reader
C) C. Mantraps
D) D. Smart cards
E) E. Cable locks
F) F. Privacy filters

4. Which of the following software typos should a user install on a smartphone if the user does not want communication to be readable when accessing the Internet through a hotspot?

A) A. Bluetooth
B) B. PGP
C) C. VPN
D) D. Firewall



5. A company located in a metropolitan area is surrounded by different public businesses (e.g. coffee shops, library). The security team is concerned that unauthorized neighboring customers will connect to the corporate WiFi, which could result in data breaches.Which of the following is the BEST solution to reduce the security vulnerability with the least administrative effort?

A) A. Disabled SSID broadcast
B) B. Encryption settings
C) C. Enabled MAC filtering
D) D. Content filtering