1. Which of the following explains why it is important to secure Personally Identifiable Information (PII)?
A) A. So phishing attacks are not launched against employees of the organization.
B) B. So sensitive information, such as corporate passwords, is not stolen.
C) C. So man-in-the-middle attacks are not launched against the organization.
D) D. So sensitive information, such as social security numbers, is not stolen.
2. A user has an LCD and a CRT monitor attached to their workstation. The colors are slightly off on the CRT but not the LCD. Which of the following controls should be used in troubleshooting?
A) A. Geometry
B) B. Contrast
C) C. Brightness
D) D. Degauss
3. A technician has been tasked with limiting the users who can connect to a network printer located centrally within an office environment. Which of the following tools would be the BEST to utilize to achieve this goal?
A) A. VPN
B) B. ACL
C) C. RDP
D) D. DLP
4. Ann, a user, states that after installing an update on her iPhone, the WiFi starts to malfunction. The WiFi icon is displaying that it has connectivity but she is still unable to browse. Which of the following could be the issue?
A) A. PRAM needs to be reset
B) B. iCloud is corrupted
C) C. The router needs to be rebooted
D) D. The upgrade needs to be uninstalled
5. A user, Ann, reports that her laptop will no longer connect to wireless. Joe, a technician, checks the device manager and does not see a wireless networking card or any unknown devices. Which of the following should Joe do FIRST?
A) A. Check to make sure the wireless card was not turned off via the hardware switch or keyboard shortcut.
B) B. Install a USB wireless card to ensure that Windows networking is working properly.
C) C. Open the laptop and reset the network card and both antennas.
D) D. Download and install the latest wireless driver from the manufacturer-s website.
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