1. A laser printer is producing completely blank sheets. Which of the following processes should the technician check FIRST?
A) A. Fusing B) B. Paper handling C) C. Transfer D) D. Development
2. A technician gets a call from a customer stating that their computer will not boot. They are getting the following error -invalid system disk. Which of the following should the technician check FIRST?
A) A. Verify the operating system is installed correctly. B) B. Verify that all removable drives are empty. C) C. Verify Boot.ini is on the hard drive. D) D. Verify the computer will boot into safe mode.
3. A technician is attempting to remove malware from a customer-s workstation. Which of the following Control Panel utilities should the technician use?
A) A. Folder Options > View hidden files B) B. System > Performance C) C. Display Settings > Refresh rate D) D. Internet Options > Privacy
4. A technician is installing Bluetooth speakers in a conference room. Which of the following will be the average operating range of the speakers?
A) A. 10 feet (3 meters) B) B. 15 feet (5 meters) C) C. 30 feet (9 meters) D) D. 45 feet (14 meters)
5. A technician has imported a .dll to fix a missing .dll issue on a PC. The application still does not run correctly and is reporting that the .dll is missing. Which of the following tools would the technician use to complete the import of the .dll?
A) A. gpresult B) B. msconfig C) C. regedit D) D. gpupdate E) E. regsrv32
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