Comptia A+ 1002 2023 Questions and answer - Part 60

1. A mobile phone has started to respond slowly and erratically. The user has done a soft reset and the problem still exists. Which of the following is the BEST step the user can take to fix this problem?

A) A. Perform a force stop
B) B. Reset to factory default
C) C. Upgrade to a larger battery
D) D. Close running apps



2. A newly deployed Windows PC cannot connect to the antivirus server on the local network for updates, but it can connect to other file servers and printers without issue. Which of the following is the MOST likely cause of this issue?

A) A. The PC-s Windows firewall is misconfigured
B) B. The PC has an incorrect IP address configured
C) C. The PC is on the wrong wireless network
D) D. The PC does not have remote assistance turned on



3. A technician is attempting to manually migrate a user-s profile from one Windows PC to another. Files in the user-s My Documents folder cannot be copied. Some files in question have green letters in the filenames. Which of the following file systems is causing this to occur?

A) A. exFAT
B) B. COMPRESSED
C) C. EFS
D) D. NTFS



4. Ann, a user, has a phablet for personal and work usage. She finds that her phablet starts to exhibit slow performance after a couple of hours and that the problem worsens as the day goes by. If Ann restarts the device, it works fine for a couple of hours and then starts to run slow again. Which of the following is the BEST action to troubleshoot this problem?

A) A. Check running apps
B) B. Reset to factory default
C) C. Disable cloud syncing
D) D. Replace the device-s battery



5. A new help desk technician receives a trouble call from a user. The issue is something the technician has never encountered before, and does not know where to begin troubleshooting. The FIRST course of action is for the technician to:

A) A. tell the customer the issue needs to be escalated to a higher tier technician.
B) B. ask the customer if they would mind holding for no more than two minutes to check resources.
C) C. tell the customer this is the first time encountering the issue and to please be patient.
D) D. ask the customer to please hold while a senior technician is consulted regarding the issue.