1. Joe, a user, states he is unable to use his Android phone after updating the OS. Joe is in a hurry and would like a quick solution that would most likely fix the issue. Which of the following methods can the technician use?
A) A. Initiate a factory reset B) B. Perform a hard reset C) C. Remove the MicroSD card D) D. Rollback the OS update
2. A user needs to connect securely to the company network while working from a hotel room. Which of the following would the user need available to accomplish this?
A) A. AES B) B. VPN C) C. UTM D) D. WPA2
3. A user reports that any URL entered redirects to the same web page. A technician concludes that the user-s computer has been compromised. Which of the following tools would the technician use to resolve the issue?
A) A. Last known good configuration B) B. Anti-malware C) C. System restore D) D. Rogue antivirus
4. Which of the following is an example of client-side virtualization?
A) A. Compatibility mode on a program icon properties menu B) B. Running a DOS application on a Windows 7 32-bit operating system C) C. Cloud hosted office applications D) D. XP mode running in Windows 7 64-bit operating system
5. A user updates the video driver on the computer and it requests a restart after installation. The computer never gets past the loading Windows page without rebooting. Which of the following should the technician use to resolve this issue without losing any vital files or programs?
A) A. Emergency Repair Disk B) B. Restore from OEM image C) C. System Recovery D) D. Restore from backup
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