Comptia A+ 1002 2023 Questions and answer - Part 56

1. A technician has successfully completed a gpupdate from a CMD box of a user-s PC and is ready to move to:(Select 2answers)

A) A. View the CMD process in Task Manager
B) B. Type EXIT at the command prompt and press Enter
C) C. Minimize the CMD box to the taskbar
D) D. Click the -x in the top right of the CMD window
E) E. Select Switch User on the PC


2. A customer has made several trouble calls to the help desk and is very irate. The technician that receives the call has learned that the issue has not yet been resolved. The technician politely asks the customer to explain the issue, and learns that the problem needs to be escalated. Which of the following should the technician do once the problem has been escalated?

A) A. Communicate status with customer and ensure successful call transfer
B) B. Remain on the line until the issue is resolved
C) C. Inform the customer that the issue cannot be resolved at this level
D) D. Tell customer that patience will be needed



3. A user-s smartphone runs very slow at the end of the day. When the user restarts the phone in the morning, it runs at its normal speed. Which of the following should be done throughout the day to BEST resolve this issue?

A) A. Reset to the smartphone to factory default.
B) B. Uninstall any unused apps.
C) C. Close all running apps.
D) D. Charge the smartphone.



4. A technician is tasked with installing Windows on numerous network PCs. Which of the following is the QUICKEST method for getting a standard configuration to the PCs?

A) A. Prebuilt image using PXE
B) B. Single solid state/flash drive with answer file
C) C. Hot swappable image drive
D) D. Internal hard drive partition with the image



5. A user is configuring the email settings on a smartphone. Which of the following configurations will allow the user to synchronize email from multiple devices?

A) A. IMAP
B) B. S/MIME
C) C. POP3
D) D. SMTP