1. A user reports unexpected icons appearing on the desktop. The technician identifies that the symptoms point to a malware infection. Which of the following procedures would be performed NEXT?
A) A. Quarantine infected system B) B. Schedule scans and run updates C) C. Report the issue to the information security officer D) D. Disable System Restore (in Windows) E) E. Educate end user
2. A technician is performing a clean install of Windows on a new hard drive from a factory DVD, but the computer does not recognize the optical disc. A -non-system disk or disk error is observed. Which of the following should the technician do FIRST?
A) A. Update the motherboard firmware B) B. Check the cables C) C. Replace the optical drive D) D. Check the BIOS setting
3. A user wants to be able to access email from all devices. Which of the following formats should be used to allow this synchronization?
A) A. SMTP B) B. iCal C) C. POP3 D) D. IMAP
4. A technician is tasked with enabling TLS version 1.0, 1.1, and 1.2 on a client Internet Explorer browser.Which of the following Internet Options Tabs should the technician look to enable the aforementioned TLS settings?
A) A. Advanced B) B. Security C) C. Privacy D) D. Connections
5. Virtual machines provide users with the ability to do which of the following?
A) A. Extend 32-bit machines to 64-bits B) B. Share hardware resources C) C. Increase the network download speed D) D. Use less memory in the machine
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