1. A user frequently travels with a Windows laptop and connects to several wireless networks. At a new location, the user reports that the locally shared printers are not available on the wireless connection. Which of the following would be causing the issue?
A) A. The location profile is set to public. B) B. Workgroup is disabled. C) C. The proxy settings are misconfigured. D) D. Remote assistance is not configured.
2. Which of the following identifies traffic based upon its physical network address?
A) A. Phishing B) B. Hashing C) C. MAC filtering D) D. Geotracking
3. Which of the following is the BEST license type to comply with end user licensing agreement (EULA) terms for commercial software used by multiple users in a corporate environment?
A) A. Commercial license B) B. Enterprise license C) C. Seat license D) D. Open source license
4. A technician has been informed by the IT security manager that a vulnerability has been discovered in the wireless router. The vulnerability could allow an attacker to take remote control of the device. Which of the following should the technician perform to address the issue?
A) A. Power off the device B) B. Install an add-on card C) C. Update the WiFi antenna D) D. Update firmware
5. Joe, a technician, arrives onsite at a customer-s home. Upon entering the home, Joe notices an unpleasant odor. In response to this, Joe pinches his nose and holds his breath. After Joe leaves, the customer reports the behavior to Joe's supervisor. The supervisor decides the issue must be addressed. Which of the following topics would the supervisor be MOST likely to cover?
A) A. Maintaining good communications with the customer B) B. Maintaining good personal hygiene C) C. Avoiding being judgmental D) D. Avoid dismissing the customer-s problems
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