1. Data on full-disk encrypted drives using BitLocker is MOST secure from loss when combined with which of the following technologies?
A) A. USB authentication token B) B. Filesystem access controls C) C. Trusted platform module D) D. Fingerprint reader
2. A user is trying to access an application on their home machine from work. The user sets up port forwarding on their router but is still unable to connect to the application. Which of the following should be the user-s NEXT step in resolving this issue?
A) A. Configure Wake-on-LAN for the NIC on the Work PC. B) B. Configure a firewall exception on the Home PC. C) C. Switch the Work PC network from -Work to -Home. D) D. Disable the Windows firewall on the Home PC.
3. A customer reports that a smartphone is experiencing a very short battery life. The user has been using this phone for a short time and has installed several apps recently. Which of the following might be the cause of the issue?
A) A. Slow data speeds B) B. Defective SD card C) C. Unauthorized root access D) D. Signal drop or weak signal
4. A technician opens a customer-s computer and sees large amounts of accumulated dust. Which of the following is the BEST method of removing the dust from the computer?
A) A. Use compressed air to free the dust from the components and remove them with an ESD vacuum. B) B. Dampen an ESD cloth with denatured alcohol and use it to gently wipe the dust away. C) C. Use a shop vacuum with enough power to ensure all dust has been removed. D) D. Remove as much dust as possible by hand and use compressed air to blow the rest out.
5. A small office experiences frequent power outages. Upon rebooting the Windows workstations after each power outage, users report the inability to open shared files. Which of the following MUST a technician configure to resolve this issue in the future?
A) A. Check the -Reconnect at logon checkbox for the mapped network drive B) B. Connect all computers in the office to UPS devices C) C. Re-map the mapped network drive with the domain administrator account D) D. Replace the hard drives on the file server hosting the shared files
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