1. A technician is configuring a SOHO wireless router for a small business with three employees. After the three employees- laptops have successfully connected to the wireless network, the company would like to prevent additional access to the wireless network. The technician enables WPA2 on the wireless router. Which of the following additional settings should the technician change?
A) A. Enable MAC filtering B) B. Disable SSID broadcast C) C. Reduce radio power level D) D. Update router firmware
2. A user calls the help desk because a folder containing critical business files is missing from the local drive.The user is adamant that the folder was there the previous day, and cannot understand why it is gone. The technician views the properties of the parent folder and sees a back up listed on the -Prior Versions tab.According to the theory of troubleshooting, which of the following is the technician-s NEXT step?
A) A. Establish a theory of probable cause B) B. Establish a plan of action and implement the solution C) C. Document findings, actions, and outcomes D) D. Verify full system functionality and implement preventive measures
3. Which of the following tasks is automatically added to the task scheduler in Windows to keep hard disk performance up?
A) A. defrag B) B. chkdsk C) C. cleanmgr D) D. diskpart
4. Joe, a user, just downloaded a game onto his company phone. When he is not using the device, it unexpectedly dials unrecognized numbers and downloads new content. Joe is the victim of which of the following?
A) A. Trojan horse B) B. Spyware C) C. Social engineering D) D. Worms
5. A local administrator would like to determine why a laptop is taking so long to boot into the operating system.Which of the following tabs in MSCONFIG would the administrator access to BEST determine this?
A) A. Startup B) B. Tools C) C. General D) D. Boot
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