Comptia A+ 1002 2023 Questions and answer - Part 40

1. Ann, a technician, is trying to recover some files for a user from a damaged laptop. Since the Windows installation has been corrupted and does not boot, Ann plugs the drive into a bench system to attempt a recovery. After trying to access the drive on the bench computer, the following message is displayed:-Access Denied. Please Enter Encryption Password. Which of the following is the reason that this error is displayed?

A) A. The hard drive is experiencing S.M.A.R.T. failure errors
B) B. The TPM security chip inside the bench system is not enabled
C) C. The BIOS of the bench system is out of date
D) D. BitLocker is being used



2. A user, Ann, receives a call from Joe who states that he is brand new in the help desk. Joe states that he needs to update Ann-s email client to prevent corruption. At Joe's request, Ann discloses her user name and password. She later discovers that Joe is not a member of the help desk. Which of the following has occurred?

A) A. Social engineering
B) B. Phishing
C) C. Spear phishing
D) D. Hijacking



3. A user reports browsing the Internet is slow and an icon with a picture of a person with a headset keeps asking them to -click here for help. The user has clicked on the icon to try to resolve the slowness but all that happens is the computer redirects them to a website to purchase the software. Which of the following should be performed FIRST to resolve the issue?

A) A. Create a restore point
B) B. Run O/S updates
C) C. Train the user of malicious software
D) D. Identify the type of malware



4. A customer is experiencing issues with email and calls the help desk. The technician determines it would help clarify the issue if the customer agrees to share their desktop. Prior to establishing a Remote Desktop Assistance connection with a customer, a technician should ask the customer to:

A) A. close any items of a personal nature.
B) B. reboot the computer and log back in.
C) C. capture a screen-shot of the error message.
D) D. take steps to reproduce the error.



5. When the computer is turned on it emits a series of beeps and does not POST. This can be caused by a bad:

A) A. CMOS battery.
B) B. video card.
C) C. IDE cable.
D) D. floppy cable.