1. Joe, a user who is traveling for business, reports that his mobile phone was getting approximately 35 Mbps for the first few days of his trip, but now it is only getting around 500 Kbps. Joe uses the device as a GPS to visit customers and as a hotspot to check work email and watch movies online. Which of the following is the MOST likely cause of Joe-s slow data speeds?
A) A. Joe-s data transmission is over the limit B) B. The phone needs to be rebooted from overuse C) C. The use of GPS interferes with data speeds D) D. There is unintended Bluetooth pairing
2. A technician is investigating the cause of a Windows 7 PC running very slow. While reviewing Task Manager, the technician finds one process is using more than 90% of the CPU. Outbound network traffic on port 25 Is very high, while Inbound network traffic Is low. Which of the following tasks should be done FIRST?
A) A. Disconnect the network cable. B) B. Update the antivirus software. C) C. Run an antivirus scan. D) D. Shut down the PC
3. Ann, a user, has purchased a new Android phone and is attempting to access a public hot-spot. When she gets a message indicating the page cannot be displayed. She notices there is a -? in the radio icon in the toolbar.She has verified Bluetooth is active, airplane mode is off, and tethering is turned on. She uses the cell phone to call a technician for assistance. Which of the following is the MOST likely issue Ann is experiencing?
A) A. There is unauthenticated wireless connectivity B) B. She has exceeded the data allowance C) C. The phone is only 3G capable D) D. It is an unrooted phone E) E. The SIM card was not activated F) F. A data plan was not purchased
4. A technician arrives on-site to find that two users who have the same model on Android smartphones are having the same issue with a specific application.Whenever they attempt to launch the application, it fails and gives an error message. Which of the following should the technician do FIRST?
A) A. Reinstall the application B) B. Rollback the application to the earlier version C) C. Clear the application cache D) D. Update the OS of the smartphones
5. A technician is working on a Windows 10 PC that is running slowly.Which of the following commands should the technician use to correct this issue? (Select two.)(Select 2answers)
A) A. dir B) B. chdsk C) C. dism D) D. ipconfig E) E. format F) F. diskpart
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