1. An employee is unable to view in-office network folders while working at home.Which of the following is the MOST likely cause of the problem?

A) A. Untrusted software
B) B. Outdated antivirus
C) C. MDM policies
D) D. Inactive VPN



2. A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages- load slowly or not at all, CPU performance is normal, and the local router can successfully ping. The remote connection drops periodically.Which of the following steps should the technician take NEXT to resolve the problem?

A) A. Reboot into safe mode, uninstall the latest OS update, and run a repair on the OS
B) B. Update the antivirus software, run an antivirus scan, verify the browser settings, and check all email settings
C) C. Reboot to BIOS setup, verify the TPM is enabled, and start a System Restore from safe mode
D) D. Send a test email, open a command prompt to check the file system, and empty the browser cache



3. A technician is cleaning up a warehouse and several old CRT monitors and UPS units. The technician removes the batteries from the UPSs and wants to comply with proper disposal techniques.Which of the following should the technician do NEXT to proceed with the disposal of the batteries?

A) A. Place security In trash receptacles
B) B. Refer to the manufacture-s specific usage
C) C. Review the material safety data sheet
D) D. Conduct an Internal search of disposal techniques



4. A user reports malware activity on an isolated workstation used for testing It is running an end-of-life OS. and a USB drive is the only method used to transfer files After removing the malware and replacing the USB drive with a brand new one. the technician gives the approval to use the equipment. The next day the user reports the same malware activity is present after powering on the system Which of the following did the technician forget to do to prevent reinfection?

A) A. Connect to the network and update the OS with the latest security patches
B) B. Scan and dean the USB device used to transfer data from the equipment
C) C. Disable System Restore and remove all restore points from the system
D) D. Update the local antivirus and set it to scan automatically every evening



5. A technician needs to deploy a remote access technology to be able to access desktop computers. When a technician logs in to a user's computer, the user and the technician must be able to see the desktop simultaneously and use the mouse and keyboard. Which of the following would be BEST suited for this task?

A) A. VNC
B) B. Telnet
C) C. SSH
D) D. RDP