CA Foundation Business Economics Questions 2023 - Part 32
Fri, 03 Mar 2023
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Comptia A+ 1002 2023 Questions and answer - Part 22
1. Ann, a customer, calls a technician and states that she is very concerned about the privacy of her home computer and the security of her home network while browsing the Internet. Which of the following would the technician MOST likely discuss with Ann to educate her on security concepts addressing her concerns? (Choose two.)(Select 2answers)
A) A. Firewall
B) B. Antivirus
C) C. Email filtering
D) D. ACLs
E) E. VPN
2. A user is working on a shared computer and attempts to open the email application, which freezes when opened. A technician logs into the computer, and the email application works without issue. The technician has the user log back in, but the application still freezes when opened. Which of the following is the NEXT step the technician should take to resolve the issue?
A) A. Check for and apply software updates
B) B. Perform repair installation on the application
C) C. Add the user to the local administrators group
D) D. Rebuild the user-s mail profile
3. A technician is cleaning up a warehouse and has several old CRT monitors and UPS units. The technician removes the batteries from the UPSs and wants to comply with proper disposal techniques.Which of the following should the technician do NEXT to proceed with the disposal of the batteries?
A) A. Place securely in trash receptacles.
B) B. Refer to the manufacturer-s specific usage.
C) C. Review the material safety data sheet.
D) D. Conduct an Internet search of disposal techniques.
4. Ann, an external user, has received several calls from a company asking why she has been sending the company communications with internal users- names in the -from field. Ann calls a technician and explains she has not been sending any communications and would like this issue fixed. The technician investigates and determines the PC is not infected with any viruses or malware. Which of the following should the technician check NEXT?
A) A. Hijacked email
B) B. DNS entries
C) C. Hosts file
D) D. POP3 errors
5. A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?
A) A. Politely ask the user to call back
B) B. Ask another technician to take the call
C) C. Troubleshoot the issue for the user
D) D. Input the issue as a ticket and escalate to Tier 2
E) E. Put the user on hold and troubleshoot after the scheduled break
A) A. Firewall
B) B. Antivirus
C) C. Email filtering
D) D. ACLs
E) E. VPN
2. A user is working on a shared computer and attempts to open the email application, which freezes when opened. A technician logs into the computer, and the email application works without issue. The technician has the user log back in, but the application still freezes when opened. Which of the following is the NEXT step the technician should take to resolve the issue?
A) A. Check for and apply software updates
B) B. Perform repair installation on the application
C) C. Add the user to the local administrators group
D) D. Rebuild the user-s mail profile
3. A technician is cleaning up a warehouse and has several old CRT monitors and UPS units. The technician removes the batteries from the UPSs and wants to comply with proper disposal techniques.Which of the following should the technician do NEXT to proceed with the disposal of the batteries?
A) A. Place securely in trash receptacles.
B) B. Refer to the manufacturer-s specific usage.
C) C. Review the material safety data sheet.
D) D. Conduct an Internet search of disposal techniques.
4. Ann, an external user, has received several calls from a company asking why she has been sending the company communications with internal users- names in the -from field. Ann calls a technician and explains she has not been sending any communications and would like this issue fixed. The technician investigates and determines the PC is not infected with any viruses or malware. Which of the following should the technician check NEXT?
A) A. Hijacked email
B) B. DNS entries
C) C. Hosts file
D) D. POP3 errors
5. A technician is working at a help-desk form and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?
A) A. Politely ask the user to call back
B) B. Ask another technician to take the call
C) C. Troubleshoot the issue for the user
D) D. Input the issue as a ticket and escalate to Tier 2
E) E. Put the user on hold and troubleshoot after the scheduled break
1. Right Answer: A,E
Explanation:
2. Right Answer: D
Explanation:
3. Right Answer: B
Explanation:
4. Right Answer: A
Explanation:
5. Right Answer: B
Explanation:
Explanation:
2. Right Answer: D
Explanation:
3. Right Answer: B
Explanation:
4. Right Answer: A
Explanation:
5. Right Answer: B
Explanation:
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