1. A user reports that a cell phone application is loading slowly and not functioning properly. Which of the following should a technician do FIRST to remedy this issue?
A) A. Remove and reinstall the application. B) B. Hard reset the cell phone. C) C. Reconnect the wireless network connection. D) D. Close all running applications
2. Which of the following types of scripts would be seen on the user end of a web page?
A) A. .bat B) B. .js C) C. .sh D) D. .vbs
3. A technician wants to deploy a solution to manage a computer remotely. The technician is not allowed to modify any network configuration and is not able to forward any ports on the router to internal devices. Which of the following remote access technologies would be BEST suited for this situation?
A) A. Remote desktop protocol B) B. Telnet client C) C. Virtual network computer D) D. Third-party tools E) E. Secure shell
4. Which of the following is the memory limitation of a 32-bit OS?
A) A. 16MB B) B. 2048MB C) C. 4GB D) D. 1024GB E) E. 2TB F) F. 8TB
5. A user calls a technician regarding an iOS mobile device that is having problems with standby time after a new update was applied. The technician verifies no new applications were installed since the update, but the device still has poor standby time even after the update is removed. Which of the following is the MOST likely cause of the issue?
A) A. Zero-day malware B) B. Safari code injection C) C. OS corruption D) D. Overheating E) E. Time sync failure
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