1. A small business has an open wireless network so vendors can connect to the network without logging in. The business owners are concerned that a nearby company is connecting and using the wireless connection without permission. If the small business requires that the network remain open, which of the following configuration settings should be changed to address these concerns?
A) A. Default SSID B) B. MAC filtering C) C. Power levels D) D. Content filtering E) E. Firewall
2. A user-s computer is displaying a black screen. The technician restarts the computer, but the OS still does not load. The technician discovers the OS was patched the previous evening. Which of the following should the technician attempt NEXT?
A) A. Reboot into safe mode and roll back the updates B) B. Repair the Windows Registry C) C. Configure boot options in the BIOS D) D. Disable Windows services and applications
3. A Windows user is attempting to install a local printer and is unsuccessful based on permissions. Which of the following user types does BEST describe this user?
A) A. Guest B) B. Power User C) C. Administrator D) D. Standard User
4. An end-user is browsing the Internet when multiple browser pages open by themselves. The user notices the PC is running slowly, even while not browsing the Internet. Which of the following actions should the user take?
A) A. Update antivirus definitions B) B. Install anti-malware software C) C. Enable the pop-up blocker D) D. Reboot the PC
5. A technician is installing the latest OS on a user-s system. The user wants all of the settings and files to remain intact during the installation. Which of the following upgrade methods should the technician use?
A) A. network installation B) B. clean install C) C. in-place upgrade D) D. image deployment
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