1. A user notices a laser printer is picking up multiple sheets of paper from one of its paper trays. The problem started last week and has gotten worse.Which of the following is MOST likely the cause of this problem?
A) A. Separation pad B) B. Feed roller C) C. Registration roller D) D. Duplex assembly
2. A SOHO user wants a multifunction device to be set up for the office printer. Additionally, scanning and fax capability must be set up for office employees only.Guest WiFi access will open.Which of the following configuration changes will BEST meet the user-s request? (Choose two.)(Select 2answers)
A) A. Enable user authentication. B) B. Disable remote printing. C) C. Configure the print server. D) D. Enable cloud settings. E) E. Disable the wireless network. F) F. Connect to a wired network.
3. A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate if this is a RAM issue?
A) A. POST code beeps B) B. Distended capacitors C) C. Continuous reboots D) D. Wrong BIOS time
4. A user wants to print a large job on both the front and back sides of the paper.Which of the following settings should the technician advise the user to change in the printer settings?
A) A. Collate B) B. Orientation C) C. Duplex D) D. Transparency
5. A user is unable to access websites and has reported connectivity issues with pop-ups on the screen. A technician removes malware, and then is able to ping the router and access the websites.Which of the following NEXT steps should the technician perform in troubleshooting this issue? (Choose two.)(Select 2answers)
A) A. Document findings, actions, and outcomes. B) B. Reboot the device to verify the fix. C) C. Reconnect the device to the network. D) D. Verify the settings in IPConfig. E) E. Research the problem based on symptoms. F) F. Run a virus scan.
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