1. An employee-s mobile device no longer charges, and the employee believes the battery is bad. A technician tests the mobile device and finds it will charge on a wireless charging pad but not when it is connected to a charging cable. Other devices charge without issue when the cable is used. Which of the following should the technician perform FIRST to resolve the issue?
A) A. Clean out the charging port on the device B) B. Replace the mobile device-s battery C) C. Issue a new charging cable to the employee D) D. Send the device for service and give the employee a loaner
2. A customer contacts the help desk stating a laptop does not remain charged for more than 30 minutes and will not charge more than 15%. Which of the following components are the MOST likely causes the issue? (Select three.)(Select 3answers)
A) A. LCD power inverter B) B. AC adapter C) C. Battery D) D. Processor E) E. VGA card F) F. Motherboard
3. Which of the following connects a PC to its default gateway?
A) A. NIC B) B. Switch C) C. Router D) D. Cable modem
4. Which of the following devices can utilize VLANs to secure networks?
A) A. Switch B) B. Hub C) C. Repeater D) D. Bridge
5. After upgrading a smartphone-s OS, Joe, a user, reports the smartphone no longer connects to his automobile automatically when near it, Joe, restarts the smartphone, but the problem persists. Which of the following should a technician do NEXT to restore the previous functionality?
A) A. Connect the smartphone to the automobile via USB B) B. Reenable the smartphone-s Bluetooth radio C) C. Perform a rollback of the smartphone-s OS D) D. Pair the smartphone with the automobile
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