1. An end user brings in a laptop that no longer charges. A technician troubleshoots the laptop and notices it works while the power adaptor is plugged in but shuts down as soon as it is unplugged.Which of the following is the NEXT best step to resolve this issue?
A) A. Plug the laptop into another power outlet. B) B. Replace the power adaptor. C) C. Replace the laptop's battery. D) D. Plug the laptop into a UPS.
2. A client needs to upgrade the hard drive on a laptop and would like one that is fast and has drop protection.Which of the following is the BEST option for the client?
A) A. 5400rpm HDD B) B. 7200rpm HDD C) C. NVMe SSD D) D. Hybrid HDD/SSD
3. A user states the department laser printer continues to display a paper jam error message despite the jam being cleared.Which of the following should a technician do to troubleshoot this problem?
A) A. Check the paper path for blocked sensors. B) B. Replace the duplex assembly. C) C. Run the printer's internal diagnostics. D) D. Verify the pickup rollers are in working order.
4. Which of the following resource types would be BEST suited to saving photographs from a mobile device with limited on-board storage?
A) A. Cloud file services B) B. Virtual desktop C) C. Off-site email D) D. Resource pooling
5. Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the system. She tried going back to her old desktop, which she now only uses for email, but received the same message. The technician checks the account and sees a comment that Ann requires a special network setup to connect to the banking software. Which of the following should the technician do to resolve the issue?
A) A. Remove the static IP configuration from the desktop. B) B. Set the laptop configuration to DHCP to prevent conflicts. C) C. Replace the network card in the laptop, as it may be defective. D) D. Bridge the LAN connection between the laptop and the desktop.
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